Bacmann Service Department - E-mail

[Pacific Northern]

Hi, as there have been a few complaints lately about contacting the service Dept. I thought I would relay an incident I had very recently with the Bachman Service Dept.

I need to have a Doodlebug repaired and contacted the Service Department by their e-mail address. I was contacted the next day by Jennifer who answered my questions and who advised me to sent in the unit.

Perhaps instead of phoning more customers should use the e-mail address? I myself have been in contact a number of times with the service department and find e-mail to be adequate.

[lanny]

Thanks for the positive note on Bachmann service. Seems like we often hear of the problems, but seldom hear when things go well ... and I think in general, Bachmann service still can't be beat ... even though there are always 'snafus' that crop up.

I personally have always been satisfied with Bachmann service even when I had to wait 10 weeks or more to get my items back. They have been more than fair with me with everthing I have sent to them.

lanny nicolet

[Bojangle]

In every thing I buy, it is the "service after the sale" that is most important to me.  I consider my rolling stock expendable, but when it comes to locos, I only buy Bachmann.  Their warranty gives me real peace of mind.  I'm usually able to reach them by phone, but I hadn't considered the email approach.  I will try it sometime.
Thanks

Bo