New 0-6-0 motor not working

[mjmoffitt]

I bought a brand new in box 0-6-0 a couple of weeks ago and finally got around to installing the sound card this weekend,  Stupidly did not test engine before installing the sound card.  Buttoned everything back up, and have sound and headlights under dcc control, but the engine itself just sits there.  Any advice on troubleshooting?  If its something as simple as a loose motor wire, could someone please tell me how to disassemble to get to the motor?

[Tom_C]

OK, dumb question.  Are you using a DCC controller and have your increased the speed control?

[mjmoffitt]

Have tried two different DCC systems and DC.  Nada.

[Tom_C]

Did you try a factory reset of the decoder?

[RailMan63]

Hi!
Did you perform a hard wire install by removing the original DCC system,then installing your own DCC controller?
Or did you install the new decoder using the Bachmann motherboard already installed in the tender?
If you did the second type of installation, did you try re-installing the original factory decoder?
I am assuming that you've already checked for loose wires,etc.
Other than that, getting to the motor will involve a complete teardown of the locomotive.
I've taken apart and rebuilt three (3) of the non DCC 2-6-0's, and it's not too hard.
You c\might consider seeing if you can send it back to Bachmann under the warranty if it's less than a year old.
Good luck!
Mike