Hello,
I was given a New Train set.  "Bachmann Explorer SPECTRUM :  Union Pacific.
When I put the oval trainset together and plugged in the power supply....very simple...and placed the 2-8-0 Consolidation Locomotive and Tender on the track they didn't run at all.  NOTHING!
The POWER SUPPLY was plugged in and receiving it's 110-vac from the wall socket.
The TRACK was receiving it's required 16vdc voltage just fine in it's attachment to the track.  The transformer was turned up enough to, for sure, run the train.   
NOTHING.   The Locomotive's wheels were on the charged track.  The tender was coupled and correctly plugged in with it's two electrical plugs to the loco and it's wheels were on the track.
IT WAS DEAD!   There was NO HEADLIGHT lit.  NO GEARS TURNING OR MOTOR SOUND AT ALL! 
I tried also the reverse direction for track voltage and still NO TRAIN MOVEMENT!!

WOW!!!   I am going to send the loco and tender into service, I guess.

However...I am curious! 


QUESTION:
I noticed that when I held the locomotive in my hand my fingers wouldn't turn the drive wheels.  IS THAT NORMAL?  Old trainsets I could easily turn the wheels with my fingers. I called my local train store and one person said they SHOULD hand turn and another employee said the modern locomotive's drive wheels should NOT HAND TURN BUT THAT THEY NEED VOLTAGE TO SPIN AT ALL?

I am confused..thank you!