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Messages - pommie

#1
On30 / Re: Rail trucks "split gear syndrome"
August 03, 2010, 08:05:12 PM
Just got a reply from the service department, they are sending replacements at no cost to myself  :)

Very nice and prompt, considering the time difference that amounts to same day service, my compliments to Laura  :-* and the rest of the team at service.

Cheers David
#2
On30 / (Solved :) ) Rail trucks "split gear syndrome"
August 03, 2010, 06:27:52 AM
I have just purchased 2 rail trucks and out of the six bevel gears guess how many were split, you got it, six  :(

I have put an inquiry in the B/mann service area about purchasing replacements as the warranty does not cover items sold outside USA/Canada, I am quite capable of doing the replacement, here's hoping that they will, after all they will fit in a standard envelope.

All I need now is for 'she who holds the purse strings' to ask why they are not being used  ::)

Cheers David