Stephen

As I see it , Both Wesley and JohnK are N scale users.
Bachmann doesn't make a SHAY in n scale.
Wesley can't get springs from Bachmann.
Your HO service appears to be better than their N scale service

Also, I have not found N scale coupler springs in the WALTERS CATALOG

I run both HO and n- scale.

The catalog was great for HO - but a total disappointment for the n scale guys
See thread under N scale - "N SCALE TRAIN SETS"

There are no- I repeat " no" SPECTRUM N SCALE TRAIN SETS BEING SOLD IN THE NEW CATALOG.

Also - Bachmann has botched changing their n scale couplers from rapido to knuckle- so no one is buying the old stock which leaves basicly nothing  to buy in Bachmann N scale this year.

JohnK
I have sent in both , n scale and HO engines in the same box for repair.

I received the n - scale engine back 4 weeks sooner. Probably because, as you put it - they replaced my junk instead of repairing it.

I also have given up calling the 800 telephone number.
Some of you may get through but my experience so far has been a busy signal or answering machine.

John K

I asked service about getting n- scale rapido couplings and they don't have them to buy- yet they are part numbers shown for these couplings on the parts sheet that comes with each engine.

The parts guy I finally got on the phone said they were changing to knuckle couplings in n- scale but he could'nt tell me if I sent in my train for repair with missing rapido couplings what they would put on the engine.

He didn't know what Bachmann would do.

Your theory about knowledgeable personnel might be correct!!