Electrical work is not my strong point-

The electrical books on trains I have, don't address the voltage or current of light bulbs


Can someone give me a lesson on bulbs to use on train engines/searchlight cars versus those to use on accessories such as buildings?

As I read the last comment ,a building bulb is the same as a searchlight car bulb???

Quote from: larryG on March 15, 2007, 08:46:33 AM
I'm new to this forum, but I too have no patient for bad customer service.

I sent my n- scale engine for repair on JANUARY 3, 2007. Still waiting!

If they replace instead of repair - why would it take so long ?

I mean - you don't open and close the engine- you don't solder or unscrew anything- what gives with the N - scale repairs???

Maybe they should verify that the engine doesn't work and send a coupon to you entitling you to a free replacement from the hobby store instead.

This way - they could hire a 16 year old kid after school  to put your engine on a test track - see it doesn't work and then he sends you a coupon back.

They wouldn't have to hire a trained repair technician and we would get quicker customer service.

You other n- scale guys have expressed good constructive ideas about improving Bachmann's service. I agree that if they hired some of us ,things would definitely improve in the service dept.

I'm now waiting 9 weeks- does anyone know what the average wait time is- to get back a repair???

WE NOW ADD 8 WEEKS and the Bachmann turnaround is......... 3 months

Cary- I guess your comment about my posts was in error and I accept your apology.
[/quote]

(I send them UPS directly to one of the customer service reps, so annotated on the package) I have received my repaired or replacement item in less than a month...
Regards,
cary 
[/quote]

Cary- I have never seem a person more wrong than you!

First- you don't call the repair number you are supposed to use
Second- you send your repair directly to a service person and get special treatment

This is not the procedure printed by Bachmann to follow

Tom11 IS CORRECT IN STATING THE SYSTEM IS NOT WORKING.

You fail to recognize the obvious !!!

Quote from: tom11 on February 18, 2007, 06:34:49 PM
Jan 29th- BOY are you new to Bachmann !!!
LAST YEAR THEY REPLACED MY ENGINE-
I waited 6 months and got it in July !

Be prepared to wait- their service stinks

but they have a good warranty.

Jonathan--
Looks like Tom11  was right on again!!!

I presently have both Bachmann and Model power rolling stock with rapido couplings. When the knuckle couplers come out- as I UNDERSTAND it,I have to modify some Bachmann cars and make transition cars in order to pull the rapidos.

Does anyone know what knuckle couplers to use on Model power rolling stock, if I want to make a model power transition car to pull Bachmann rapido cars?

I called service and emailed- got no answers.

Is Bachmann going to supply knuckle couplers with the rolling stock presently on the LHS shelfs with the old rapido couplings???