Thanks Jery- but like all moms- I don' t have the time to fix my son's toys

I realize things do change but I won't be so fast to buy him another set just now.

Changing couplers may be something devoted hobbyists would do. My son is 9 and all he wants is to play with the trains. Not everyone is that dedicated to the hobby.

I would exchange the old set for a new one if I could.
I went back where I bought the set and since I don't have the box anymore I'm stuck with the set.
The clerk said that a lot of Bachmann sets were returned after Christmas.
He said the couplers always fall off the cars anyway.

As a mom, I learned a lesson with this purchase- let grown men buy trains !

Quote from: tom11 on February 15, 2007, 11:38:39 AM
Dear  tfowen,

You are going thru  the " Bachmann Experience".

1) Your e mails will go unanswered.
2) Phone messages you leave will never be returned
2)You will be told you are lucky if you actually get a human to answer the phone.

I have left phone messages, (Unanswered) emails (Unanswered) and have even sent in an engine for Warranty repair in December' 06. I think they got it! Maybe I'll get it back this year! Last person I got on the phone was in June 2006 - SOMEONE PICKED IT UP BECAUSE I LET IT KEEP RINGING.

While I like Bachmann trains and will continue to own Bachmann trains- I don't hold my breathe when it comes to getting anything close to  customer service from them.

I once sent them a letter suggesting they have a suggestion box and send out surveys to their customers ( they have our addresses when we send in the Warranty Cards) I know they got the letter since I sent it RETURN RECEIPT REQUESTED. I did this to see if they actually get their mail.

As for Mr. Bach-MANN, he  SHOULD try getting some customer service for his own trains before he gives any advice.

I tried too- I needed to know if future N scale train sets will have the old couplers- otherwise I won't buy anymore since My son won't be able to combine new and old trains and not be able to play with them.