Thanks for pointing me toward that thread.  I had also emailed them last week with no response.

I returned a N&W Class-J on Jan. 11, 07.  It smoked its tender and the arms on the drive wheels seemed really loose.

Last week and again today, I was not able to reach the service department.  The phone continues to ring endlessly.  I called 215 number and was transferred to customer service, but told the computer systems were down and that they were short-handed. 

This is my first locomotive and so obviously my first return.  How can I get the status of the return and is there a way to be notified when it's returned?

Thank you