How much dust can my two shays accumulate? 

I will give Bachmann a well done for detail and affordability on this lovely model.  If only I had received good customer service I too would not have a sour taste.  Thanks to all who have supported this post. 

Richard

Any word of when a new shipment of trucks will be in?  Still have two  shays with five out of six trucks slipping.  Do you know if they are reengineering the new trucks or will these break after a few hours of operation also?

Thanks,
Richard

When do you expect the parts in? Will you inform us when they arrive?


Thanks
Richard

Thanks RichG but I would still like Bachmann to improve their customer service dept working with customers who bought shay's with poor running gears.  I feel I shouldn't have to spend extra money on a third party product while the original retailer has not attempted to correct the problem, except to ignore the problem and make it difficult to talk with techs who do know what they are talking about. 

I'm disappointed the Bach-Man hasn't gotten back to me yet! 

I would really enjoy some communication from this company to let me know what their plans are for correcting Shay drive issues.  I am willing to be patient if they are willing to work with us the modeler who bought their products in good faith. 
Like the 8 ACF log cars, 2 cabooses, 2 shays, 44 and 70 toner I have by this company.
All which preform flawlessly except the SHAYS!

I'm not doing to bash the company and say everything they make is crap, that is not the case, what I have observed and continue observing is they have difficulty supporting products which develop problems which turns customers off, leading to wide spread posts and talk at train shows about an inferior product. 

All this could be minimzed by improved communication with the customer. 
Communication is the key...

Lastly, I am still waiting for communication from Bachmann.

Richard

Thank's Steam Freak, I agree, she can be very course.  I'm not sure why they do not want to support there products.  I'm still waiting for the BACH-MAN's reply on my post!

I will give it to them for having innovative designs at an affordable cost.  Wouldn't even mind the bugs so much if they supported their products with customer support.  It is frustrating though when you take a new locomotive out of the box, run it once and it's broken, and since December still no parts.  Good luck with your climax, Jerry.  I hope you never experience the pleasure of calling customer service, and waiting months for a reply.

I agree with you Jerry, NWSL will benefit from all the gear problems.   

I suppose, one mans loss, (the customer) is anther's gain (business)

Richard

Were you (The Bach-man) able to find anything out?  I am patiently awaiting your response.

I originally became drawn to the 3 truck shay for it's innovative design and realistic features for people like me on a budget.  I only hope that Bachmann will stand behind it's products by providing good customer service.  Currently I have received the run around since December 26th.  It's this delayed responce to product failures and limited parts which have turned some modelers off to your products.  I want to prove to them that Bachmann is a company of innovation and respectable product service. 

Lets not give up hope, I know Bachmann will stand behind there products by providing replacement trucks to people who purchased shays.  Goo customer service will decrease negative publicity on web forums and ensure continual purchases by modelers.   

Where you able to find out anything today? 

Judging from other posts, I am not alone with 3 truck Shay drive line difficulties.  The web is full of such reports. 

I hope to resolve this issue as my wife saved up to purchase these two locomotives
for my 30th birthday and Christmas and is extremely disappointed with the level of
customer service provided by Bachmann.

I am beginning to wonder if this problem is a defect in the material used to manufacture the gears.  After spending 15.00 per truck, would the problem be resolved or would it lead to having to buy more trucks later on?  I have two shays with the same problem, all trucks have failed with the same problem you outlined above. 

Bridget said to ask the Bach-man as she did not have any advice for me at this time.  I have talked with her on several occasions regarding this matter. 

"The best person to speak with is Bridget, our service manager. She'll have the best information.
Thanks!
the Bach-man"

I have two three truck shays which experienced truck problems last December.  One I received as a Christmas gift, It ran on my test track fine but when coupled to a string of three Bachmann silver series log cars, it remained stationary.  I am trying to repair or replace all three trucks on both engines as the bevel gears appeared to have come unglued as they slide on the drive shaft. 
I was wondering if Bachmann has parts to repair these finely detailed engines as I have tried since December to work with the customer service staff, each time giving me a different answer about the availability of parts.  The last time I contacted customer service they stated the Middle truck is out of stock, and then one appeared in my mail.  So I currently need to replace all three trucks on one engine and a front and rear on the second.  Both are under a year old, purchased in August and December of 2008. 
The last time I contacted customer service they indicated a recent run on people requesting shay trucks, and a short supply of parts.  Is there any plan to redesign the shay trucks or improve the glue used to hold bevel gears in place?  I am posting this message as a last attempt to repair these two shays as it has been four months since they required repair and after numerous calls to Bachmann I have been unable to gain insight on how to repair these two shays which were to be the centerpiece of my logging railroad, and currently remain idle on a display shelf.

Thanks,
Richard