This is the one area I think Bachmann needs to work on. I understand that they want to control the repairs but most people like to fix the trains themselves and I have had a great experience with the repairs department get 2 steam engines fixed. Recently I needed a replacement light for 2 of my WBB steam engines. I couldn't find them and was told the same thing by the hobby shops, we can't get replacement parts. What I would like to see if they are not going to sell to hobby shops is an online store that we can just order the parts. I have 11 WBB engines so far and they are the ones I run now. But I will not buy another one unless I know I will be able to do the simple repairs myself.