I am not sure if this is where I should post this but maybe someone here can explain why Bachmann Trains' customer service is absolutely disgraceful. I have been trying to get an answer from them for 2 months. I have sent email after email and have left phone messages. I even had some one from Bachmann Industries themselves send an email to them asking them to contact me but so far nothing. I had inquired last December 14th about purchasing a wheel assembly for my engine. I received several emails from the sales department and on the 16th I was told that they would send my the product along with a bill..last I have heard. Are they still in business??