Has anyone had problems getting a response from the service department? I sent in a loco for repair, and after some time wrote and asked the status of the locomotive. I have recieved nothing back from the service department. Does anyone else have the same problem? I spent well over $125.00 on an N scale steam engine, and am worried as to whether or not I will ever see it again. It's insured, but I hate to have to go that route.