hello again.

the train was purchased from Wholesaletrains.com

They stated that there are no refunds and that all warranty claims must be handled through Bachmann.

The set cost $142 plus $25 shipping. And it's worth it I know it was a good deal.

I suppose the main beef I had was that the unit was not in workable condition when I received it.

But it is working now. Have a nice little layout on the ceiling with a round track, looks nice and will work on
the sound and headlight next month.

I appreciate your candor with this problem I am having.  I will try to work on my patience so as not to upset any one ever again.

It's Friday and still no controller,  however I did receive a controller from E bay. 

I would just expect Customer Service to expedite this problem due to its a brand new set just opened. 

They have one operator or few due to I called 3 times in one day and kept getting the same young woman who kept
explaining that she was new. Bless her heart.

The sound is at the moment not a huge deal breaker. Although the unit is capable, it should have been included for a price adjustment.

Have a great day!

I submitted it email.  I spent 2 days trying to talk with a real person not just voicemail.
I finally spoke with jenny and she told me exactly what the website tells you.

So , perhaps they are over worked, too busy, or just don't care.  I don't know.  Maybe they have so much business??

Hello all, just want you to know that I received a train Oct 3. the lumberjack.  The controller was bad so I have not been able to run the train.
Today is the 11th.  I submitted the necessary doc's to Bachmann on Friday 5th, but spelled bachmann wrong- bachman.

So they did not receive the email. I resent using the correct name Sunday.  I still have no controller. I did however order a brand new G scale controller from Ebay for $ 6.95 plus $ 6.95 shipping, and received today the 11th.

The davenport works fine and reminds me of the 80's and my HO

I am however not satisfied with Bachmann due to a defective controller and slow shipping.

So be careful who and what you buy.  This is my first Bachmann and my last.

thanks for the help!!  I will probably just use the loco without sound.  We are expecting a baby and money is budgeted. Thanks again.

sorry for the novice questions.  I used to have trains in the 80's.  No sound, now all of a sudden technology.
The bad thing is that the information on what,how to use DCC is pretty much does not exist. 
For instance the Discussion Board on DCC on the website has 4 FAQ.  None of them help.

All I know is I have a Davenport with an 8 pin dummy plug.  No speaker either.
Do I install a decoder and install a speaker to the decoder and that's it??

I have the stock Bachmann controller, but have not even had a chance to run my train.  Due to the controller is broken and they are sending a new out to me.  Stinks!!!!!

so i don't need a speaker? just plug in one of these decoders and continue to use the stock controller from Bachmann?

Is this loco supposed to have sound?? There is none.
I removed the top and found an 8 pin plug connected but no speaker.

The led on the controller goes dim when i turn the speed up.  the loco has no movement,no light,sound,etc.