Will BACHMANN Trains be Offering a Full Refund for the Large Scale 4-4-0 loco ?

[norman]

2023 June 27 Tuesday,


Dear Mr. Bachmann,


According to other Online Forums,

due to the material selected for the Gearing of the Large Scale 4-4-0 ,

the Main Gear is Failing.

Given that an incorrect material was used for the Main Gear,

will BACHMANN TRAINS be offering a Full Refund with the Cost of Returned Shipment

for those Folks who

have purchased this locomotive AND have NOT Ran their Locomotive

with the Locomotive still unopened in the Original Interior Box Packaging ?



Sincerely,

Norman

[mickeykelley]

When did you purchase yours, was it purchased new?  I assume you are talking about the gear that they have had a "D" replacement available for years and is not that expensive.

https://estore.bachmanntrains.com/index.php?main_page=product_info&cPath=69_139&products_id=4833

Will this work from the 2-8-0?  I thought I read at one time that they were all the same?  No?

https://estore.bachmanntrains.com/index.php?main_page=product_info&cPath=69_142&products_id=10285

[Yard Master]

We are looking into a solution for this issue. Please contact customer service directly if you have any further questions.

https://www.bachmanntrains.com/home-usa/service.php