Is their a problem with loging on?

[O-train]

I want to have a couple F7A worked on.
I went to the service ,  registered and got a pass word, gave info about my repair. 
Got the message to check back latter.   To log on I have had to get 2 new pass words  and at one point it did not accept my e-mail address.
I have had no problem getting hear using the original pass word even though it has been changed 3 times.
Is logging on hear separate from log on for service?
Where do I find access to my account?

Thanks for the help you will send me.   B M B   

[O-train]

I did find out one thing.

Although the pass word they sent came to the IN BOX all the fallowing one went to SPAM.    I must have caused the problem.