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Union Pacific FP-45 Problem

Started by Karl Reichenbach, January 24, 2016, 12:10:02 AM

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Karl Reichenbach

Received a new Williams Union Pacific FP-45 for Christmas.  Runs great out of the box but the horn does not work.  Opened it up and the speaker was in 2 pieces.  Called customer service about the speaker.  Was told to e-mail them a proof of purchase and they would send me a new speaker.

It has been a month and I have not heard from them, and have not received a new speaker.

What's up with this.  This is not the kind of service I have received from Bachmann in the past.

Karl

Chessie1971

Karl keep calling them they are hard to get a hold of don't leave mess or email they won't answer you but call til you get a person on the phone.

Karl Reichenbach

Chessie,

I did get an e-mail from the service manager today.
Hope this takes care of my speaker problem.
Karl

Karl Reichenbach

#3
I did get my new speaker today.  Also got a new sound board along with it. This is the kind of customer service I have been used to from Bachmann.  Now all I have to do is install them.

Karl

Chessie1971


Karl Reichenbach

Installed the new speaker and board.  Engine runs great and the horn sounds great.  Thanks Williams by Bachmann for backing up your products.

Karl