What's the Bachmann standard for customer service???

[ftherrmann]

I placed an order for some large traction tires (9-10mm) and they sent me 5mm tires.  I've left voice messages and sent emails asking them to send me the correct tires but haven't heard anything back yet after 3 days. 

Is this normal customer service from Bachmann?

Fred

[Tom M.]

Fred,

My experience, if you talk to someone in person the service is wonderful.  If I send e-mail or leave voice mail, I never get a response.

Tom

[Bucksco]

Curious as to what loco this is for. Very few, if any Bachmann locos have traction tires......
Someone from service will contact you.

[ftherrmann]

It's for the 4-8-4 that comes with the Empire builder set. 

PS:  If they do come with traction tires they don't stay on long!  But I still paid for them, so I'd like to get the order corrected.