3 truck shay won't run. Lights, sound, no movement!

[riverplayaker]

Hi,
I just bought a brand new 3 truck shay -
I lubed it up, put it on the track and gave it power.
Great sound, bright lights, BUT THE LOCOMOTIVE WON'T MOVE!

This is my second 3 truck shay, and the first worked fine right out of the box.

Any thoughts? Suggestions? 

I really don't want to send it back to Philly for service.

Thanks,
Dave

[tlnibert]

Maybe this is silly to ask, but are you sure the switch is on?  I've had one several years, but it's still in the box.