Loose shell on Dash 8-40C

[darkcurves]

Dear Bach Man, i have bought your Dash 8-40C not long ago. It was a great model, ran quietly and very smooth. Recently while placing the engine on the track, the shell came off by itself. I removed the fuel tank to screw the shell back but found out that the holes for the screw enlarged. The screws were suddenly too small for the holes. I try to adjust without the screw but the engine makes this weird rattling whenever it's running. I would like to get a spare shell, please tell me how do i go about doing this. I am from Malaysia and sending the engine to US would be very costly. Everything else is fine, so i just need a spare shell. Thank you.

[James in FL]

If the bosses are not cracked, put a small sliver of paper down into the hole tighten the screw and rip off the excess paper.
If the bosses are cracked, fill with epoxy, and after cured, re-drill new holes of the proper size.
A repair could be made by cutting a proper length piece of either round hollow or round solid styrene. Remove the broken ones and glue the new ones in place. Drill if necessary.

[darkcurves]

Thanks for the tip, very helpful.

I have another problem now. After running for 30 minutes, it just died. Wont move but the LEDs are super bright. Also it smelt like something was burning. Where can i get a replacement motor?

Mannnn, no wonder they call em junks.

[Franz T]

They have a lifetime warranty. If you bought it in the last year, there is no processing charge. (Although looking at the picture, it looks like an early release of the Dash-8)
Just stick it back in the box, send it to B'mann and they will replace it for you.
Their customer service is excellent.

Franz T

[darkcurves]

I did buy it off Ebay few months back, not even one year. It was brand new. Warranty still valid? Also i heard sometimes when they send for warranty, Bachmann replaces it with a different type of locomotive. For example a friend sent his SD40 or SD45(cant remember which) back to Bachmann, only to be replaced with U23B. The reason i bought this locomotive is because Dash 8-40C is my favourite locomotive and unfortunately only Bachmann makes em.

[darkcurves]

So anyone have experienced this before? Can i be assured i will get back a Dash 8-40C if Bachmann decides to replace it?

[Franz T]

Generally, if the model is still in production, B'mann will replace it with the same model, usually with the same roadname. I sent in a 2-8-0 ATSF I had purchased in the 80's about 3 years ago an B'mann replaced it with a current production 2-8-0 spectrum (no complaints from me on that part..) I did have to call to check on the status after about 3 weeks and the lady in the service dept told me they had no ATSF in stock and were waiting for one to send me. We agreed to replace it with a Boston & Maine....
Since the Dash 8-40C is still in production, albeit in an updated version from the model in your picture, I am fairly certain that it will be replaced with the same model.
On the other hand if you were to send in a Doodlebug, I would expect that to be replaced wth something different...

HTH

Franz T

[darkcurves]

Thanks man! That's all i needed to know.