DCC Crossover 44138 Issue

[deide]

Hello Bach Man,

I just purchased a DCC Crossover #44138 and I am having an issue with it.  I have minimized the track to only include the Crossover, three straight tracks and the powered re-railer track.   The top (left) switch does switch via DCC control.  The bottom (right) switch has no issues.  I am using the E-Z Command Control Centre.  I contacted Bachmann customer service and they sent me here.  Suggestions?

Thank you,

Doug

[Bucksco]

Hard to diagnose without seeing it. Was the product purchased new? Check the bottom of the switch to see if the both frogs are powered - refer to the instructions for how to wire them. Sounds like a wiring issue.

[deide]

Thank you for the quick response.  Brand new, frogs are not wired and the unit came that way.

Regards,

Doug

[Bucksco]

I would check the wiring on the decoder and if you have no luck you can contact the retailer or the Bachmann service department for a replacement.

[deide]

Will do, thank you for all your help

My retailer replaced my DCC Crossover and all is good.