motor problems

[clan line 35028]

Dear bachmann
i have had some bad motor problems with my copy of Emily. I have cleaned the motor and it does pick up power. there is no motion though and the locomotive does not move at all. is there something i missed or do i need to replace the engine?

[the Bach-man]

Dear Clan,
Give the service department a call on Monday to discuss your options.
Have fun!
the Bach-man