"Bill's Eyes"

[sodorlad]

My new Bachmann Bill and Ben arrived this morning. I love them!

However, the eyes of Bill are not at all symmetrical, which leaves him with the look of being crossed eyed, or having a lazy 'boss' eye, when he looks to the left. This doesn't make me happy

Is there anything I can do about this..? The model is manufactured correctly and runs as it is supposed to, so the seller is not liable. Besides I have removed Bill from the packaging and I'm in the UK so posting back and forth is not ideal.

[The Chaz Storm]

Hey Mark!  Always good to see old faces again on the board.

I'm afraid the only way you could have Bill looked at/replaced would be sending it back to Bachmann US. :/  Ask the people who sold the model to you and talk to them about it though, if that is any easier. 

[the Bach-man]

Dear Mark,
Remove his face and check the pins that move the eyes. They sometimes pop out during shipping.
Have fun!
the Bach-man

[sodorlad]

Hey Chaz, good to see you too... and thank you Bach-man.

Has anyone successfully removed Bill or Ben's face yet..? I've tried but it seems more secure than the other characters!

[Hoss]

I know the rest of the models clip on. Might be more snug because of the new tooling.

[therailwayinspector]

I have managed to remove them and swapped them over for a trial on each other...

Don't keep doing it though, they're very fragile, Ben's face isn't broken, but does now have a very tiny crack....

[PasqualeCS96]

Good thing for those seperate Thomas parts and toolings we can by now.