G Climax power pickup springs, contacts, balls

[SMonson]

I had a derailment that burned some of the power pickup contacts on my G climax.  I got 8 replacement sets from Bachmann but they do not have the balls like the old ones did.  Just the spring and cylindrical contact.  They don't seem quite long enough without the balls and the loco does not run.  Did Bachmann send the wrong parts?  Is there a part number I should ask for?

Thanks.  Steve

[the Bach-man]

Dear Steve,
Call service and ask for Erv. He'll know what's needed.
Thanks!
the Bach-man

[SMonson]

I received another set of 8 contacts in the mail, this time with the small balls.  Thanks Bachmann!