Bachmann #62995 N Scale Streamline Trolley (PTC)

[UPWilly]

I have what was represented to be a new #62995 (and it did arrive with all the documents in the standard display box in apparent new condition). I have found on other forums comments about the white plastic gears cracking and I suspect the gear design to be the explanation of the very noisy operation. What, if anything, is the resolution for this problem ?

[the Bach-man]

Dear Willy,
If your trolley has a gear problem we'll replace it. Give the service department a call Tuesday.
Have fun!
the Bach-man

[UPWilly]

Dear Bach-man,

I believe I found where the problem is. Please confirm: The gear box is built so low that, using Atlas Code 80 track (with ties), the gears run on the ties. I admit that street cars normally do not have exposed ties, but I would think that, in inter-urban connections, the roadbed would have ties. (Or is it that I need code 100 track?)

Best Regards,
UPWilly

[UPWilly]

Dear Bach-man,

Ignore my previous message about clearance on Atlas code 80 track. I was not looking at it correctly - the clearance is fine. I'll contact the service department about the gears.

Best Regards,
UPWilly

[UPWilly]

While getting impatient waiting for the trucks to become available again (part #9004), I re-examined the gears on the trolley and, sure enough, the gears are split on the wheel axles. !@#$%$#@#$%^^&
If I could only get Bachmann to mail me a set of replacement wheels or gears, I could fix this my self, saving the cost of shipping to the service department and making me a more satisfied Bachmann customer (don't you think?). Hmmm - am I just venting or will this produce results?

I am beginning to suspect that what was advertised on eBay as a new item was actually a repackaged item another seller bought from SunnysWarehouse.

Keep on trackin'

[ABC]

I wouldn't doubt that the original buyer returned the item due to the issues present. I would call the service department tomorrow, if you send the proof of purchase (receipt and warranty card) they would likely send you the parts.

[UPWilly]

Thank you, ABC, for your prompt attention to my problem. I will attempt sending the proof of purchase and warranty card facsimile via email or by regular mail.

Keep on trackin'