Thanks for taking the time to reply. I called Bachmann two times today and tried to talk to a tec person, all I got was a recorded message saying they were not at their desks. That was about 9:30 am and 11:00 am. I left my number both times but no one called back.
The retailer said he would be glad to replace it so that might be the best bet. I'd love to take it apart to fix it but I'm afraid I'd void the warranty. Thanks again.

My brand new Bachmann DDX40A is not working correctly. Only one set of drives is working. Any suggestions? This is the case in both DCC and analog operation.