Service is just the opposite these days in the N- SCALE dept.

At least you HO guys are happy.

Did anyone notice that us N scale guys have only 2 pages of threads - we're tied with THOMAS.

The HO GUYS ARE PAST 4 PAGES ALREADY!

Is this an indication of the non- popularity of n scale or just Bachmann n- scale?

AJ

First- welcome to the world of crapido couplings

READ- IN GENERAL DISCUSSION:
Question from the new guy

Read- in N SCALE section:
1) N scale train sets and
2) MT conversion chart confusion

The general rule for all n- scale users. GET RID OF THE CRAPIDOS

Use Micro Train couplers as the replacment !

Quote from: henry on February 28, 2007, 03:12:08 PM
John K

I asked service about getting n- scale rapido couplings and they don't have them to buy- yet they are part numbers shown for these couplings on the parts sheet that comes with each engine.

The parts guy I finally got on the phone said they were changing to knuckle couplings in n- scale but he could'nt tell me if I sent in my train for repair with missing rapido couplings what they would put on the engine.

He didn't know what Bachmann would do.

Your theory about knowledgeable personnel might be correct!!

HENRY

I got thru to service- they don't think they have unpacked my box yet.
They do not have a ref. number to give me. So I'll wait for my repair.
3-4 months looks like the wait period right now.
I spoke to the parts guy about the knuckle couplers- All he knew was that Bachmann did not sell the rapidos and was changing out to the knuckle couplers. He could not sell coupler springs - didn't know n scale couplers had them. Also- did not know Bachmann was throwing in rapidos in the box with the new engines.

Anyone know where to buy rapido coupler springs??? Bachmann didn't know.

Quote from: Stephen D. Richards on February 28, 2007, 01:31:57 PM
I don't understand, so far I have clled Bachmann service/parts and they have answered the phone and have been quite helpful.  I e-mailed and Bridget responded.  Not in the same day, but never the less responded.  I have ordered parts and have had no problem receiving them in 7 to 10 days!  I do use the non toll free number and use extension 11 or 17 for parts and service.  So far works every time for me!!  Stephen

I've been reading this thread and others and detect a difference in service from those requesting  n - scale service and HO service. Is it possible that the service  dept.has more HO knowledge and more parts for HO than for the n- scale customer???

for example- n scale users have the rapido coupler problem - this is not an HO problem.

I don't see the HO owners complaining about service as much-

Yesterday- called service- same story as you guys- no response- left message

Has anyone gotten parts from Bachmann by calling the service telephone number and if so what did you get?

I don't think they sell n - scale parts.

you're welcome BugNerd

Also found thread - Question from the new guy - also on page 2

It seems they have a lot of problems this time of year.

Dear Bug Nerd- Read pg. 2 thread entitled WARRANTY REPAIR- you will see you are not alone.

Last week I got back my engine back from service. I sent it in on Nov. 16.

After waiting 3 months , I was happy to get it. The note said they replaced the engine rather than repair it. I took it out of the box - put it on the track and bingo- it didn't work. Somehow they put my defective one in the box instead of the replacement.