I am here to sing the praises of Bachmann Trains. As I had outlined in earlier posts, I was having trouble with a point to point Auto Reverse Controller that runs a trolley on a small desktop layout. After receiving gracious assistance from members on the board (Marty Ruprecht in particular) I was at a loss. As a last resort I mailed the controller, which was out of warranty, back to Bachmann. One week later I received a repaired controller with an invoice for $0.00. This is the kind of service one hopes for but rarely receives. I am a happy puppy! I would like to add that my telephone calls with them were courteous, caring and efficient.