What is the minimum track radius for an N-Scale 2-6-6-2? I'm using the 15 degree Kato track and the engine seems to slow down, almost sticking in the curves.

 >:(It's not over yet.  Bachmann received my Williams steam engine for repair on February 17th per UPS and I still don't have it back. When I called today, I was told that it's "in the queue, I can see the order". I asked him to say hi to it for me and tell it that I missed it. No timetable for it's return however and no, they don't bother to contact you either via e-mail or call, it gets there when it gets there.  What a way to run (ruin?) a business in today's economy, great customer service. 
I'm glad to hear that others have had success in getting their repairs done quickly and returned.
You'd like to think that someone in the customer service group would at least give you a n apology for the job taking so long, but with this bunch that;s hoping for too much.

 >:(and the hits just keep on coming....My Williams engine arrived at Bachmann for repairs on February 17th via UPS. This is after trying for several weeks to get an e-mail or telephone response as to just how and who to send it to. I waited two weeks and got through after several attempts on March 4th and tried to get a "status of repair" on the unit. Per the lady that I spoke with it hadn't been checked in yet and she wasn't sure that it was there. That's pretty sad in itself to have something sit for 2 weeks and not know if it's there or not.
I called again yesterday and was told that it had been checked in on the 16th, so I asked when I could anticipate seeing it and she told me that it would take 6 more weeks as they have a backlog.
So that means that I'll get it back sometime around the first of May. That's incredulous. These people do not return phone calls or e-mails and then they insult the customer even more by making you wait two and a half months to make a repair. Hey, at least call and let someone know the status of their work.
I'll never deal with Bachmann again.

The saga continues, you can actually get ahold of an "operator" at Bachmann during "regular hours, which by the way are not the 8 AM to 4 Pm hours listed on the website, but 8 :45 AM per the voice mail message. The telephone extensions listed on the website are also different than the actual ones. Why does that surprise me.

I've now called and left messages for the person that checks returns in as well as the customer service manager again two more times and sent e-mails as well trying to find out what, if anything is or has been done to my Williams engine. According to UPS it was delivered at least that much I know.

Naturally and as usual there have been no return calls or e-mails----Does anyone actually work at this place??? Why should I expect anything different after wrestling with this for over a month now.

Does anyone know how to get in touch with a live person at Bachmann? Is the entire company under the federal witness protection program?

It is extremely difficult, if not impossible to get any response from Bachmann at all, I've left several messages on the Customer Service Manager's phone for more than a month, sent e-mails and received no reply to any of them. I ended up sending my Williams engine in to them for a repair complete with check, phone number and e-mail address over 2 weeks ago, but it may very well be in the trash up there by now as once again, no feedback from them.

Having several Williams products, this is real disturbing as in the past if you had a problem with a Williams product it was very easy to call them direct and get a person on the other end, even Jerry Williams himself has picked up the phone once or twice when I called. 

Unfortunately based on this experience, I'll never buy another Williams or Bachmann product as Bachmann has surely shot themselves in the foot with incredibly poor customer service.

Who do I turn to for repairs on a Williams engine? Over the past 2 weeks, I've left 2 e-mail repair requests and 5 different voice mails on the Customer Service Manager and operators phone at Bachmann and have yet to get a reply from anyone.