Got through to the service department. I was able to order the motor block for $20+$5 shipping. Not bad.
Unfortunately for their customer service this is the same item which I was told was not in stock and not for sale in any case by another person there.
Thanks for the direct phone #.

Thanks for chiming in.
This is item number 96241.
The car is white. I am wondering if a motor swap for the time being is do-able with the grey car. I have one of those as well.

I have sent an email which was not replied to and left a voice mail with the customer service department at 9 AM today and the call was not returned.
Will have to try again tomorrow.
Thanks for the input. Will try the phone number you provided.

After a few years of seasonal use the motor in my Christmas handcar (large scale) stopped working. I disassembled the unit and found that the motor winding was coming off of the armature.
Short story is I need a new motor.
Any help out there?