Thank you Mr. Bach-man!!.....my faith in Bachmann service has been restored  

Mr. Whalan couldn't believe the miscommunications I had with service and offered me a replacement for all my troubles.
I should see it in 4 - 6 weeks, maybe sooner As I said in my OP, I wasn't looking for anything but it was nice not to be "swept under the rug" through this whole thing. The speed by which they fixed things was very impressive.

Thank you again sir for your help.


Bob

Quote from: ACY on April 28, 2018, 04:15:34 PM
Did you pay the repair/servicing fee of $45? Without paying that your locomotive will not be serviced or replaced.

I called them twice in a little over 2 months; first time they said it would take 6 to 8 weeks. When I called last week, they said they were getting to it....yesterday it was in my mailbox. I never had any correspondence from them the whole time and was never asked for CC information....an E-mail or call would have been appropriate I think in this instance.

I'm sorry to say, this is my first post and I came home to what I thought was a repaired Spectrum USRA light 2-10-2 yesterday but instead, after waiting over 2 months for it to come back to me, it was returned not fixed and in worse condition than I sent it in. The shop said that the model was discontinued and that parts were out of stock.


I've read other posts that say the repair department sometimes replaces older models with replacement locos however that option was not offered, nor was there any E-mail correspondence saying they were returning the loco without the needed repair.


The only reason I'm making this public is that I've heard many good comments about Bachmann service but I never saw any of it...who could I complain to?

I apologize to anyone I've offended. I felt I had to get this off of my chest. After being a diehard Bachmann fan for many years, I feel that service let me down.

Quote from: rogertra on April 27, 2018, 06:45:41 PM
The odds are, you will not get your engine back but a replacement.  Bachmann will bill you.  Prices are on their "Service"  website and a not that expensive.

Cheers.

Roger T.

They didn't do that for me but that's another story....