Thank You I will try to get them a call and see if even the service department can help me. 

It was purchased from a hobby shop going out of business. 

Yeah but the plastic subframe being warped seems like a craftsmenship issue.  But thats none of my business.

No its a plastic subframe.  I made some shims from and old credit card.  used some model glue and compressed them in a vice let them set and used that to shim and seems to be the right angle now.  I wish Bachmann would keep parts in stock for these locomotives.  Especially with their lifetime guarantee.

Then definitely use scarm it will allow you set your work space limits and then you can go from there and place as much or as little track as you want, plus when done you can print out a parts list 

There is a program available it is free called SCARM and it allows you to place track from the EZ track library
http://www.scarm.info/index.php

So I just did some research on parts for my spectrum k4 and I dont think Bachmann even has a replacement for my particular model available.  I wonder if I can interchange parts from the newer loco

I have a spectrum k4.  And it looks like the plastic subframe is going to need a small shim 1/32" to 1/16" thick to fix the issue until I can find a new un warped subframe.  But with the plastic shims I had out of some old credit cards it seems to level the front out a bit.  I dont have the track set up to test it.  So it will have to wait to get over to my buddies layout to test it on his switches.

I will definitely try to remedy this situation with these suggestions.  It almost seems like the bottom plastic subframe might have gotten too hot and caused it to warp.  I know bachmann makes the bottom plate still  but removing the pilot truck would require me to solder which I hate doing.  Ill definitely try both of these suggestions tomorrow.

ANYONE?  ::CRICKETS::

http://i252.photobucket.com/albums/hh27/nissan300ztt/20150329_202729_zpsbwilrnd3.jpg

I recently purchased a k4 4-6-2 and I noticed when running it on a layout with a few switches that the front pilot truck wheel derails and then I noticed that the front wheel and cow catcher assembly points slight upward.  Now the handrails the go into the boiler dont help pull up on the cowcatcher and pilot wheels.  Is there a way to keep the front end down so it doesnt derail the front truck.