Hello everyone
I wanted to thank you for your help. I got in touch with service and they are sending a new engine. Thanks again and happy Holidays

Yes  as I turn the power up and down the light gets brighter and dimmer.

DR EMD
Yes they do come on bright however the wheels don't move

I just received the Bachmann Jingle Bell Express and tried to set it up. Everything went fine except the train will not move. All the lights come on but that's it. I have tried for 3 days to reach service but haven't got any return call. If anybody can offer a suggestion I would sure appreciate it.
I really wanted to surprise my husband when he got home from overseas
Thanks in advance for your help