I agree that dropping the train was my fault. That's why I'm willing to pay for the replacement.
However I'm not the only consumer out there who has complained about Bachmann's quality.
Take a look at the reviews on Amazon.com for the Pacific Flyer. Quite a few complaints about the flimsy plastic construction.
This was a *child's* toy. Seven year olds don't handle their toys like china dolls. They bang them down and crash them into things.
My son got the Santa Fe train last year and we had the same problem. The wheels kept coming off the train cars, and he finally lost so many of the wheels we couldn't use the trains anymore.
If you're going to sell flimsy plastic stuff then at least allow us to purchase the replacement cars more easily.
This toy was not cheap. I don't see how you can charge 87.00 for a train set that breaks so easily.
I think the people defending this toy are not kids; you are adult train collectors. But most of the time it's kids who want these trains and I think they should be designed to handle a little more wear and tear.

I called and left Bridget a voice mail message last week. Still haven't heard back. I guess I will have to check ebay or wholesaletrains.com. I will be sure to warn people not to buy your products in the future; they break too easily and then you force the customer to re-purchase it.

I called 215-533-1699 and the number is not in service.

I called service two days ago but have not heard back. I understand this is the busy holiday season. Maybe you can tell me what the part number is so I can order it?

My son received the Pacific Flyer as a gift. I accidentally dropped the locomotive and it broke. The wheels came off and got bent. I don't think I can fix it. I need a replacement locomotive. The rest of the train is OK. Can I just order the locomotive? I see the locomotive and tender in the catalog for 87.00 but that's a bit pricey, especially considering this is a pretty flimsy plastic train set (no offense).