Thank you so much for your reply.  Ugg, we have reviewed and checked everything.  Re-watched the instructional DVD...nothing is working.  The train is brand new, working fine one second then just stopped. My husband is on hour 3 of trying to figure this out...so frustrating.  ah, the holidays!

Hi!  We just purchased the white Christmas express train. The train looks great, but we are having issues with the train running consistently. The first time we switched it one the train ran perfectly.  After turning it off and back on again, the train is no longer working.  We have checked the tracks several times to make sure the joints were secure...no luck.  Any advice? Thx!