Quote from: Barney R on December 03, 2011, 12:44:43 AM
I have just had my first experience with the Parts department and I must say that I am just pleased with the experience. I just felt the need to let folks know that I found the Parts Dept. to be responsive to my email, helpful, and just a pleasure to deal with. Thank you to the folks at Bachmann. I have been a loyal customer and you have just given me reason to remain one.
I cant agree more. I think it was Jennifer who helped take care of a problem that wasnt really Bachmanns fault. (xmas present not ordered correctly) And they sent out the right part before I ever returned the old one. AWESOME customer service.
Ted