Dear Shack,
Gently work a hobby knife around the fframe and the shell will pop off.
Have fun!
the Bach-man

Dear Mike,
If you're using DCC try setting CV 8  to  8 which will reset the decoder.
Good luck!
the Bach-man

Dear Artmaker,
The part is the driveshaft, which should be available from the service department.
Have fun!
the Bach-man

Dear Tim,
Please give service a call on Monday.
Perhaps the parts are available but not yet posted.
Thanks!
the Bach-man

qDear VT,
We get parts or each loco as they arrive new.
When they are sold out, there will be no more until the loco is re-run.
Enjoy your trains!
the Bach-man

Dear whiteb01,
This is an old Reading 2-8-0 model that hasn't been made in many, many years.
There are no parts available anymore.
Sorry!
the Bach-man

Dear Craig,
Try Aerocar's track cleaner.
It's magic!
Have fun!
the Bach-man

Dear Railman,
You may have luck with a Kadee until you find one,
Good luck!
the Bah-man

Good ideas,,,
We're working on several changes...
the Bach-man

Welcome back Teddy!
the Bach-man

Dear Elder,
Also check the tiny gap in the track at each end.
Cleaning the gap will often help.
Have fun!
the Bach-man

Dear Long Island,
The shell is sort of tacked on.  I use a butter knife to pop it off the frame by gently working it around.
Carefully!
the Bach-man

I missed you all too!
Glad we're back!
the Bach-man

Right now I try to find a close match at the auto parts store.
Plasti-cote (sp?) seems to work well...
Have fun!
the Bach-man

Dear Pony,
As I recall, when I did the prototypes, I used Floquil and oversprayed it with semi-gloss.
I don't have Tru-color to look at.
Good luck!
the Bach-man