I agree, a manufacturer (or an individual person for that matter) will never be successful if they don't know about their errors to have the opportunity to fix them. Everybody is entitled to a little screw up once in a while, it's how you respond to your error that defines you as a person or a company. I would hope that as Bob says the comments on this forum are seen by the Bach Man and acted upon so they can improve their product. Or else people may vote with their feet ('their cash') and just buy from someone else. How about a comment from the Bach Man himself as to what happened and what has/is being done in the case of the Decapods?
Dan
Dan