Quote from: Curmudgeon on November 22, 2007, 09:14:39 PM
...Part of the OEM agreement, or so I have been told by several sources, is that Bachmann is not a Soundtraxx dealer.
This is why they were factory installed.
...
OK, so the board is OEM'ed from Soundtraxx.
And the motors are from Mabuchi
and the lights are from GE
and the connectors are from AMP
and the gears are from china.
SO WHAT?
I got the loco from a Bachmann dealer.
I paid CASH for it a year ago, Including over a hundred dollars extra for the version with the sound.
It is a Bachmann product, the loco, the motors, the sound, the lights.
All with a lifetime warranty.
Now, It is supposed to arrive next week, but without the sound.
I did not get a refund. I paid for sound and DCC, I would not even have bought the loco at all if it did not have sound and DCC.
I'm sure Bachmann must have a supply of returned locos that the get parts for to repair these things.
Now, I realize, that Bachmann did not sell me one with sound, the dealer did.
I realize that the dealer MAY have gotten the wrong locos from Bachmann or maybe they ORDERED the wrong locos. I don't know who's fault it was!
So, I would not expect Bachmann to provide free repairs to my loco for something that MAY not have been their fault.
However, I PAID for a loco with sound, the sound does not work. The loco is therefore defective. Since I have a defective loco I would like parts to repair it or I would like to send the loco to Bachmann for repair. If Bachmann decided the parts are not covered under warranty, then fine, I will pay for the sound card a second time. That is just the way it is, sometimes the manufacturer determines the repairs are not covered and the user has to pay. Fine.
The fact is, I paid for sound, don't you think that I should get a loco with sound? Don't you think that if it came with sound and it burned out, that I should be able to have it repaired. What in the world would Soundtraxx care? Does the OEM agreement say that Bachmann can't repair their own locos? I don't think so.
I pre-ordered a K27. Is it going to come without a motor. Or light bulbs, or tender. where does this nonsense end?