Quote from: Jacob Wilson on November 25, 2015, 03:10:02 AMI'd say no more than any other range, but as this forum as very active, disproportionate to our size in the larger model railway community and is run straight from BACHMANN's easy to navigate main website, it is likely that a lot of people come here with model problems, as opposed to say...other Thomas forums, as this one is officially BACHMANN's and the moderators are active and usually very helpful, also a lot of fans have limited experience sending models back to BACHMANN, so they often need advice the first time around, other ranges tend to have more mature audiences who are more experienced in the field of sending things back.Quote from: TrainMan2001 on November 20, 2015, 09:10:56 AMQuote from: Jacob Wilson on November 20, 2015, 03:20:00 AM
What sort of damage has been done to your Thomas and James Locomotives, if you do not mind me asking?
Well, this is my second Thomas because my old one stopped working. This one also did the same thing, but over a longer period of time. James got one of his pick- ups (the things that touh the wheels) damaged after an accident of putting in the spring to his little wheel on the front. The pick-up, which I thought had been put in correctly, got scrunched up in the plate that holds the wheels in. When I noticed and pulled the plate off, the pick-up was in terrible shape. When I tried to straighten it out, it came out.
There seems to be a lot of problems with the Locomotives motors in the Bachmann Thomas & Friends range. I certainly hope I don't have to keep replacing my Mavis, Salty, Donald and Douglas in the future!
So whilst it may seem like a disproportionate amount of people have issues with motors, I just think it is an illusion of disproportionately large traffic for said issues, as most of them are likely discussed here, and when things go wrong this really is the #1 place to come after all.
Besides, if BACHMANN's Thomas models really were that unreliable, I imagine the range would be nowhere near as popular as it is now, I myself have owned BACHMANN models of Thomas, Edward, Henry, Gordon, Percy, Spencer, Salty, and Diesel. I only had issues with Thomas after some overly extended running at a club's exhibition, and when attempting to open the model up there were some minor motor issues, but nothing to severe, it did eventually stop working, but it served me well, I think I still have a few of it's parts around somewhere...Edward I also had a minor problem with the motor shortly after buying, but I sent him back to BACHMANN with help from a friend at the model railway club and I only ended up paying about 20 Australian dollars for the repair, which was pretty good service I thought, they even sent back Edward with a new motor, wheels and chassis block, even though the original wheels and chassis block were in perfect condition. They also sent back the original chassis block, wheels and motor as well, which now gives me a spare chassis block and wheels in perfect working order (this was back in 2012, I think).
I'd say BACHMANN's customer service is excellent on the odd-chance things do go wrong.
I honestly think BACHMANN models may seem more unreliable than they truly are if one reads over a forum like this, the models are fantastic 99% of the time, just like most other companies. My experience with BACHMANN models has not been a negative one, and I look forward to collecting some more of their engines in future.
~Alex