Dear All,
Thank you for bringing this matter to our attention. Our goal is to provide any available part to our valued customers.
Let us explain the situation.
1. We are not always 100% stocked because we can only restock parts when we are producing the specific locomotive.
2. The part lists provide an exploded view of the parts and their numbers, but we do not always get parts in their simplest form. Some parts are received as sub-assemblies that cannot be separated. Anything that is glued, riveted, or pressed on such as: windshields, side rods, and wheels are typically not available as a separate part.
3. If the demand is sufficient for a separate part, such as a windshield for a specific locomotive, we will try to offer this part separately in the future. We will produce it on our next scheduled production run, but it make take a year or longer to get this part.
4. We will always try to get you the part that you need.
The two examples that forum members 671, and StubbsO have cited (the 773 boiler front, side-frames, and bolsters) should be available for sale since they can be separated from the sub-assemblies. We had a meeting this morning to make sure that all of our service and parts personnel are giving our customers the correct information. We apologize for any inconvenience caused. If the parts are not available, or you cannot repair your train yourself, you can always take advantage of our Limited Lifetime Warranty.
If you have any problems with your parts request, please contact our Parts Manager at extension 330 or email parts@bachmanntrains.com. When speaking with any of our parts or service personnel, please get their name.
Thank you,
The Staff of Bachmann Trains
Thank you for bringing this matter to our attention. Our goal is to provide any available part to our valued customers.
Let us explain the situation.
1. We are not always 100% stocked because we can only restock parts when we are producing the specific locomotive.
2. The part lists provide an exploded view of the parts and their numbers, but we do not always get parts in their simplest form. Some parts are received as sub-assemblies that cannot be separated. Anything that is glued, riveted, or pressed on such as: windshields, side rods, and wheels are typically not available as a separate part.
3. If the demand is sufficient for a separate part, such as a windshield for a specific locomotive, we will try to offer this part separately in the future. We will produce it on our next scheduled production run, but it make take a year or longer to get this part.
4. We will always try to get you the part that you need.
The two examples that forum members 671, and StubbsO have cited (the 773 boiler front, side-frames, and bolsters) should be available for sale since they can be separated from the sub-assemblies. We had a meeting this morning to make sure that all of our service and parts personnel are giving our customers the correct information. We apologize for any inconvenience caused. If the parts are not available, or you cannot repair your train yourself, you can always take advantage of our Limited Lifetime Warranty.
If you have any problems with your parts request, please contact our Parts Manager at extension 330 or email parts@bachmanntrains.com. When speaking with any of our parts or service personnel, please get their name.
Thank you,
The Staff of Bachmann Trains
