I've exsperienced that last week, but they do have two phone numbers listed. I got nowhere with their 800-number, so I tried the other number and asked to be switched to the service dept. After doing that I talked to someone and resolved my problem. ![Wink ;)](https://www.bachmanntrains.com/home-usa/board/Smileys/default/wink.gif)
Try calling both numbers and see which one takes you where.
![Wink ;)](https://www.bachmanntrains.com/home-usa/board/Smileys/default/wink.gif)
Try calling both numbers and see which one takes you where.
Good luck,