Quote from: rogertra on June 07, 2008, 12:40:33 PM
It is common knowledge on this board that, sadly, Bachmann Service Department NEVER answer e-mails.
It must depend upon their workload at the time.
I have used the e-mail approach a couple of times and received replies to my inquiry as well asa few time parts that I had requested in the mail.
Mind you I was not in any hurry at the time.
Still, calling seems to be the most recommended approach.