Has anyone else had a 3 truck climax dcc with sound have the gears fail and were able vto get it fixed?  I got one in October of 2014 and had it fail shortly after I got it.  Sent it in to Bachman and after almost a year they finally told me that they couldn't get the parts to fix it.  I was offered a choice of lesser engines like the Pennsy mogul I finally accepted (reluctantly) as a replacement.  Since the 3 truck climax made sounds but wouldn't move, I'm assuming the gears failed.  Why can't they get parts to fix this engine?  I had several conversations with Michael Murphy at Bachman's repair center in PA and the bottom line is he just couldn't get the parts to fix it.  I had paid $240 for the Climax, but ended up with a $160 mogul.  Not a good trade-off in my book.  Anyway, can this engine be fixed at all?

I recently sent an EM1 in to Bachmann for repair of a sheared off wire on the connector from the tender.  Before I sent it, I removed the sound module because I had heard that sometimes they can forget to send the sound module back. When I got it back it worked fine but when I reinstalled the sound module, it wouldn't work. I was careful to not bend any of the pins when inserting it and it seated fine but I have no sound.  Could the sound module now be bad?