Two trains sent in Feb. one steam & one deisle

[joe]

I was wonder if you have received these engines I sent for repair, my name Joe Schaffer , 736 Elliffe Rd. ,Newport News, Va 23601. If you have not received them please let me know and I will check with the Post Office.   Both were " N " gague

[the Bach-man]

Dear Joe,
I monitor the board from my home in New York State, and have no access to service records. Give the service department a call tomorrow and they'll let you know.
Thanks!
the Bach-man

[boomertom]

Dear Joe,

I am afraid I do not share "The Bach Mann's" optimisim in the servive department.

If you read the thread on customer service, you can follow the trials and tribulatins I (and several others) have been having with customer service.

I sent my E-Z Command from Virginia Beach on February and have a signed delivery receipt dated February 10. So I know Bachmann received the controller, yet as of March 4, it stillwas not showing in the computer.

By all means call them give them all information you can ( I hope you sent it with a return receipt request) and hope for the best.

Good luck from South Hampton Roads
Tom Blair

[SteamGene]

Use your dime.  Call Bridget.
Gene

[boomertom]

Joe,

Follow Gene's advice call Telephone: 215-533-1600  and asked for Bridgett Wallace.

If you get her voice mail leave her a detailed message and she will get you results.

I did and will be receiving a replacement for my E-Z Command shortly.

As the kids say, Hampton Roads rules.

Tom Blair
Virginia Beach