A engine fo mine

[westsidelumber12]

 bought one of your bachmann spectrum engines at a train show on Saturday and it doesn't run. To top of the fact that it does run when i was taking it out the box the whole front broke off the engine. I was wondering if bachmann could fix my locomotive. It is a limited edition Baldwin locomotive works 2-8-0.

[rogertra]

Warranty?

[Yampa Bob]

The warranty sheet simply says that after one year, contact service to determine postage, handling fee and applicable service charge in effect at the time the repair is required. I think date of sale proof is only needed during the first year of warranty if the original purchaser didn't mail in the registration card.

So I would say yes, they will repair it for a fee, but if it can't be repaired they may elect to replace it with a comparable quality new or reconditioned model which may or may not be the same edition. 

Best to use your own "nickel" and call 215 533 1600 to contact a service rep.  Don't use email, the mail box is full.

People who sell locos at train shows should have at least a  3 foot test track to prove the loco runs.  Another case of buyer beware.

Good luck

[westsidelumber12]

I think the owner may have sent in the papers because there weren't any in the box. I don't know how to tell if its under warranty or not but all i want to know if bachmann has any to replace it with if i did send it in.

[Yampa Bob]

Don't assume the warranty registration was ever sent in.  Without proof of the original date of purchase (less than 1 year old), you will be charged a service fee.

The only way to find out if they have a replacement (in case it can't be fixed) is to call them.  You can't tell them what you want for a replacement, it is their option, but I have heard they try to match as close as possible, and sometimes with an even better loco.  It won't be a "limited edition" as you mentioned.

You need to give them a call, we can't suggest much more than that. We are merely volunteers and can't speak for Bachmann on warranty issues.

[Guilford Guy]

Here's a tip for shows. Take a 9 volt battery with you, and hold it to the pick ups to determine if the locos run. My friends and I found several nice pieces of equipment that we were told ran, but upon investigation there were no signs of life...

[the Bach-man]

Dear Westside,
If you bought a new Spectrum loco from a dealer there should be paperwork in the box. Look under the cardboard backer behind the plastic cradle. If it's a second-hand loco, there is no warranty, but it will be fixed for a modest fee.
Give the service department a call to discuss your options.
Have fun!
the Bach-man

[Pacific Northern]

bought one of your bachmann spectrum engines at a train show on Saturday and it doesn't run. To top of the fact that it does run when i was taking it out the box the whole front broke off the engine. I was wondering if bachmann could fix my locomotive. It is a limited edition Baldwin locomotive works 2-8-0.

What is the Limited Edition Baldwin?

Is it one of the older Plus models and also pre Spectrum? I have not heard of any Limited Edition Spectrum models has any one else?

[westsidelumber12]

Its a spectrum 2-8-0 that says baldwin locomotive works on the tender, it was made in very limited numbers in 2006.

[Pacific Northern]

Its a spectrum 2-8-0 that says baldwin locomotive works on the tender, it was made in very limited numbers in 2006.

Gee, I have a collectors item and did not know it.

I have the same engine. I just assumed that the engine road name (Baldwin Locomotive Work) was that era's equivalent of a demo unit. This was my first Spectrum steam engine and it is still running flawlessly.

[RAM]

I don't think that either of you have a collectors item.  I don''t how many of these locomotives Bachmann made, but it was a lot.  Baldwin may have painted an engine like this, however it was not a demo unit.  They may have painted it to take a picture of it to put in their catolog.  It would have been repainted for the railroad that it was built for. 

[the Bach-man]

Dear All,
Actually, it is fairly collectible. These were made in one run as a promotion for dealers, and never cataloged.
I am happy to have one.
Have fun!
the Bach-man