New Spectrum 2-8-0 front wheel set dragging

[sparkyjay31]

Has anyone had a similar problem to this?  The front wheel set is dragging.  I took the assembly off and have a difficult time turning the wheels by hand.  This does not seem to be a lubrication issue.  They are just hard to turn and not moving freely.  I can see marks on the wheels already from the lack of spinning.

I know that I can contact Customer Support, but I thought I'd try here first.

[James Hail]

Are they out of gauge ie smashed together on the axle and rubbing the plastic frame of the truck?...Is there plastic mold scraps(flash) left in the axle slots?

Always check a new loco to be shure all the wheels are turning,a half hour or so of run time will flatten and ruin a wheelset if its not rotating freely...then it will hop and click forever and maybe derail often.

Jim

[sparkyjay31]

There are the little black mold pieces on the inside of the wheel on the axle.  Is that what you mean?

I never knew to check to see if all the wheels were turning.  I found out today when I started to hear a squealing.

[GN.2-6-8-0]

There are the little black mold pieces on the inside of the wheel on the axle.  Is that what you mean?

I never knew to check to see if all the wheels were turning.  I found out today when I started to hear a squealing.

Yer learnin' kiddo !

[sparkyjay31]

Mr. B,

What's the usual turn around time on leaving a message for the Service Department?  I left a message yesterday morning and don't want to be a pain in the neck if I call again.

[RAM]

From what I have read in other post I think it is like 6 months 2 hours and ten minutes.  You best bet is to call, and don't use the 800. number.

[sparkyjay31]

From what I have read in other post I think it is like 6 months 2 hours and ten minutes.  You best bet is to call, and don't use the 800. number.

I called the direct number and got a real person.  No machine, just a very nice polite very helpful real person!  "Send it right in for repair or replacement".  Very Cool.

Thank you Bachmann for putting the customer first!