Service

[BugNerd]

I returned a N&W Class-J on Jan. 11, 07.  It smoked its tender and the arms on the drive wheels seemed really loose.

Last week and again today, I was not able to reach the service department.  The phone continues to ring endlessly.  I called 215 number and was transferred to customer service, but told the computer systems were down and that they were short-handed. 

This is my first locomotive and so obviously my first return.  How can I get the status of the return and is there a way to be notified when it's returned?

Thank you

[SteamGene]

This is a busy time for sevice at Bachmann.  You will probably get a new locomotive.   I'm afraid that it might not arrive to you until the middle of March.  If you want, call again and ask for Bridget.
Gene

[johnk]

Dear Bug Nerd- Read pg. 2 thread entitled WARRANTY REPAIR- you will see you are not alone.

Last week I got back my engine back from service. I sent it in on Nov. 16.

After waiting 3 months , I was happy to get it. The note said they replaced the engine rather than repair it. I took it out of the box - put it on the track and bingo- it didn't work. Somehow they put my defective one in the box instead of the replacement.

[BugNerd]

Thanks for pointing me toward that thread.  I had also emailed them last week with no response.

[johnk]

you're welcome BugNerd

Also found thread - Question from the new guy - also on page 2

It seems they have a lot of problems this time of year.