Returning engine for repair

[Wakight]

Good day all ,
I have an ACS64 engine that was given to me by a friend. There is no receipt . It has several issues . There's a headlight on one end , markers on the other it responds to no inputs except throttle controls . All my club / digitrax gurus have tried everything they know concerning DCC to no avail .
The next issue is that the motor grinds LOUDLY . The sound doesn't work but the motor grind ( I believe it's a motor mount issue ) certainly does make it loud .
I need to return it for repair. Do I send a check with the unit or will they respond first ?
Thanks all
Wakight

[trainman203]

Used model railroad locomotives are the ultimate "pig in a poke."

https://en.m.wikipedia.org/wiki/Pig_in_a_poke

Verily, verily, I say unto thee. Bewarest thou of the used model railroad locomotive.  Knowest thou not of the indignities and sufferings it has suffered, be it having been run to the ground, or used as a weapon against a younger sibling. Knowest thou also not of any hidden terminal internal injuries that may. exist.  Spendeth thee wisely thy earthly treasure, on known quality, therefore avoiding weeping, wailing,  and gnashing of teeth.

[Yard Master]

Hi Wakight,

Please contact the service department to confirm how to proceed before mailing them anything.

https://www.bachmanntrains.com/home-usa/service.php