Password Reset

[RBDNHM]

Having sent in a defective ez command dcc turnout, I have been trying to check its repair status.  However, the repair status site does not recognize my password any longer and even though Irequest a reset and the site says a reset link has been emailed to me,no link appears in my email.   I have perhaps 10 Bachmann locomotives and 20 cars.  This absence of a way to communicate with a human is quite frustrating.