Any way to get a refund for parts?

[SJC]

Ordered a true blast sound board for a diesel to replace one that failed last week. Got the part, new one seems to be defective also (volume varies at random while sound is playing). Want my money back. Service doesn't answer the phone, no email address, no easy way to contact and speak to a live human being.

Anyone have a secret I don't know about to get what I want - my $$$ back before I call my CC Company?

[the Bach-man]

Dear SJC,
Call (215)533-1600 EXT 231.
Thanks!
the Bach-man

[ACY]

There is also this thing called mail, until recently that was often the only means of contacting customer service aside from in person:
Bachmann Customer Service
1400 East Erie Avenue
Philadelphia, PA 19124

Alternatively Fax a letter to 215-554-6734